Shipment
All orders are shipped with 24 to 48 hours of being placed on our website.
Within Switzerland, we use the Swiss Post to send your package from our boutique in Geneva.
Delivery time:
| A-Post Plus | Next Day Delivery - Monday - Friday. |
All shipments to the EU and non-EU nations will be shipped using Swiss Post International:
|
Swiss Post Economy International (With Signature) |
0.- |
Delivery time:
| Swiss Post Priority International (With Signature) | 5-30 days |
NB: All non-Swiss orders will be sent using Registered Mail (Signature).
Customs queries:
Our products are shipped from Switzerland, which is not part of the EU. You, the customer, will be responsible for the payment of the import duties and VAT charges in your country. We cannot and will not be held responsible for any fees related to customs duties, VAT charges as well as return costs. Should you refuse the merchandise at customs, any and all fees for the return to our boutique will be at your cost. Should you wish to be reimbursed after refusal to accept your order at your local customs, we will charge an administrative fee equal to 10% of the value of the order. This is to cover shipping costs and administrative costs.
Brexit update:
Following the U.K.'s decision to leave the EU, the HRMC has put in place new conditions for all orders to the U.K. Please consult this link for further information.
- All orders below £135 will be charged VAT at checkout. A flat fee of 10 Swiss francs will be charged 'as a shipping cost'. This will then be paid to HRMC by us as VAT.
- All orders above £135 will require that VAT and any additional customs costs be paid directly to the courier.
We are always happy to discuss this further with you before any order: info@khazana.ch